Filen - Support
Filen

Hello, how can we help?

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
Can I have multiple free accounts?

Category: Account & General

We offer a really generous amount of free storage to our users, without any real limits (except for the storage obviously). If you create more than one free account (to get more overall storage) we wi...

244
(6)
How does the zero knowledge end to end encryption work?

Category: Encryption

We use AES 256 bit for our end to end encryption. Your password is being hashed and then acts as a master key. This master key is then used to encrypt metadata of all files and folders in your account...

172
(11)
What platforms are compatible with Filen?

Category: Apps

We offer a wide range of apps for our service. You can access Filen on your desktop or mobile device. Please refer to this page: Filen Apps

161
(1)
What payment methods does Filen support?

Category: Subscriptions & Billing

We currently support PayPal, Stripe and various Cryptocurrencies for payments. We have plans to expand that soon.

104
(6)
What is the maximum file size I can store?

Category: Account & General

There is basically no file size limit. We chunk your files into 1 MB pieces, which results in unlimited file size uploads.

97
(1)
Resetting your password

Category: Account & General

If you are locked out of your account and can't sign in anymore, head over to the login page and click "Forgot password". We will send a link to your email which you can then follow to reset your pass...

91
(2)
View entire Knowledgebase