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Knowledgebase

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Encryption
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How does the zero knowledge end to end encryption work?

Category: Encryption

We use AES 256 bit for our end to end encryption. Your password is being hashed and then acts as a master key. This master key is then used to encrypt metadata of all files and folders in your account...

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Can I have multiple free accounts?

Category: Account & General

We offer a really generous amount of free storage to our users, without any real limits (except for the storage obviously). If you create more than one free account (to get more overall storage) we wi...

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What platforms are compatible with Filen?

Category: Apps

We offer a wide range of apps for our service. You can access Filen on your desktop on Windows, Mac and Linux and on mobile devices with iOS or Android. Please refer to this page: Filen Apps

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Resetting your password

Category: Account & General

If you are locked out of your account and can't sign in anymore, head over to the login page and click "Forgot password". We will send a link to your email which you can then follow to reset your pass...

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What payment methods does Filen support?

Category: Subscriptions & Billing

We currently support PayPal, Stripe and various Cryptocurrencies for payments. We have plans to expand that soon.

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What is the maximum file size I can store?

Category: Account & General

There is basically no file size limit. We chunk your files into 1 MB pieces, which results in unlimited file size uploads.

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Trouble while signing in to the WebApp

Category: Account & General

If you have trouble signing in to our WebApp, please make sure to disable all extensions which could block our service.

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Why are the Lifetime plans unavailable?

Category: Subscriptions & Billing

Our algorithm keeps the balance between subscriptions and Lifetime plans. Which means, that they are only unavailable periodically.

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Is it possible to change the email address?

Category: Account & General

Yes, it is possible to change your email address. You need to go to the settings in the top right corner of the filemanager, in order to change it.

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Promo Codes

Category: Account & General

Every valid Promo Code you have can be used once per User and IP Address

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Is 2FA available?

Category: Account & General

Yes, you can find the option to activate 2FA in your account settings.

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Is it planned to release our App on F-Droid?

Category: Apps

Yes, a release on F-Droid is planned but there is currently no ETA.

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