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Does Filen offer WebDAV access?

Category: Encryption

Since Filen is fully end-to-end encrypted it is impossible for us to provide such gateway from our servers. We are already working on a CLI tool which will enable our users to host their own WebDAV ga...

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How does the zero knowledge end to end encryption work?

Category: Encryption

We use AES 256 bit for our end to end encryption. Your password is being hashed and then acts as a master key. This master key is then used to encrypt metadata of all files and folders in your account...

7,554
(56)
Can I have multiple free accounts?

Category: Account & General

We offer our users a really generous amount of free storage, with no real limits (except for storage space, of course). If you create more than one free account (to get more total storage space), we w...

6,273
(92)
Is it possible to change the email address?

Category: Account & General

Yes, it is possible to change your email address. You need to go to the settings in the upper right corner of the filemanager to change it.

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(7)
What platforms are compatible with Filen?

Category: Apps

We offer a wide range of apps for our service. You can access Filen on your desktop on Windows, Mac and Linux and on mobile devices with iOS or Android. Please refer to this page: Filen Apps

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Why are the Lifetime-Plans unavailable?

Category: Subscriptions & Billing

Our algorithm balances subscriptions and lifetime plans to avoid oversupply. They are only temporarily unavailable, and when they become available again, they will be online for a longer period of tim...

4,049
(58)
Is it possible to upgrade my account?

Category: Account & General

If you already have a running subscription, you can subscribe to another plan to expand your storage.
 Of course, you can cancel the old subscription at any time and the storage space will be availabl...

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Do we offer refunds?

Category: Account & General

Of course, we offer refunds. You have 14 days after the initial purchase without giving any reason the right to get a refund as stated in our refund policy. https://filen.io/refund-policy

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Why is my upload/download slow?

Category: Account & General

Please make sure not to use any kind of VPN as it is known to cause severe bandwith limitations.If it is only temporary, it may just be a routing problem from your ISP (Internet Service Provider).

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Can we, as an EU company pay without the VAT?

Category: Subscriptions & Billing

Since Filen is currently focused for B2C, we don't offer payments without VAT
(reverse charge)
This procedure is not mandatory and we have not yet introduced it.
 There are plans to implement it in th...

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Why does the Metadata gets modified while uploading photos via the automatic camera upload on iOS?

Category: Apps

Unfortunately, the issue with removed metadata is due to how iOS handles images saved from and to the gallery via 3rd party apps. We are actively working on finding a fix for this.

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Will there ever be native integration with the iOS file system?

Category: Apps

Yes, we are working on fully integrating Filen into the iOS ecosystem, but we can't give a date of release for it yet.

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