Filen - Support Filen
Knowledgebase

Knowledgebase

Account & General
Apps
Encryption
Subscriptions & Billing
  • Top articles
  • Latest articles
Can I have multiple free accounts?

Category: Account & General

We offer a really generous amount of free storage to our users, without any real limits (except for the storage obviously). If you create more than one free account (to get more overall storage) we wi...

244
(6)
How does the zero knowledge end to end encryption work?

Category: Encryption

We use AES 256 bit for our end to end encryption. Your password is being hashed and then acts as a master key. This master key is then used to encrypt metadata of all files and folders in your account...

172
(11)
What platforms are compatible with Filen?

Category: Apps

We offer a wide range of apps for our service. You can access Filen on your desktop or mobile device. Please refer to this page: Filen Apps

161
(1)
What payment methods does Filen support?

Category: Subscriptions & Billing

We currently support PayPal, Stripe and various Cryptocurrencies for payments. We have plans to expand that soon.

104
(6)
What is the maximum file size I can store?

Category: Account & General

There is basically no file size limit. We chunk your files into 1 MB pieces, which results in unlimited file size uploads.

98
(1)
Resetting your password

Category: Account & General

If you are locked out of your account and can't sign in anymore, head over to the login page and click "Forgot password". We will send a link to your email which you can then follow to reset your pass...

91
(2)
I cannot login to the App

Category: Apps

If you are using a Password Manager please manually type in/copy paste your login credentials. Password Managers seem to not recognize our Login input fields on the mobile app yet.

35
(2)
How are previews created?

Category: Encryption

Image and video previews are actually quite a bit hard to generate when using end to end encryption. First of all you need to know how files are uploaded to Filen: On the client side, your Filen clien...

57
(1)
Will my subscription expire if I cancel it?

Category: Subscriptions & Billing

When you cancel your subscription you will still be able to use the bought storage for the remaining subscription period. That means if you for example bought a monthly subscription on the 1st of the ...

49
(0)