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Account & General

Knowledgebase Account & General

Articles in this category

Can I have multiple free accounts?

We offer a really generous amount of free storage to our users, without any real limits (except for the storage obviously). If you create more than one free account (to get more overall storage) we wi...

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Resetting your password

If you are locked out of your account and can't sign in anymore, head over to the login page and click "Forgot password". We will send a link to your email which you can then follow to reset your pass...

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What is the maximum file size I can store?

There is basically no file size limit. We chunk your files into 1 MB pieces, which results in unlimited file size uploads.

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Does Filen delete inactive accounts?

We only delete free accounts, if they are inactive for 3 month (you just have to open the app or login once every 3 month). You will get 3 emails prior with a 1 month timespan as a reminder. If you ar...

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Is 2FA available?

Yes, you can find the option to activate 2FA in your account settings.

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Promo Codes

Every valid Promo Code you have can be used once per User and IP Address

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Is it possible to change the email address?

Yes, it is possible to change your email address. You need to go to the settings in the top right corner of the filemanager, in order to change it.

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Trouble while signing in to the WebApp

If you have trouble signing in to our WebApp, please make sure to disable all extensions which could block our service. You may also clear your browser cache which is also a possible solution for a fa...

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Why did my referral not count?

If you and the referred user did not receive the bonus, you might be using the same IP address or you did not accept our cookies in order to assign who referred whom.   Please try to use a different n...

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